Privacy Policy

PLEASE READ THE TERMS AND CONDITIONS OF OUR PRIVACY POLICY CAREFULLY ‐ BY VIEWING OUR WEBSITE AND/OR USING ANY OF OUR ONLINE SERVICES, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS ("TERMS"). IF YOU DO NOT ACCEPT ANY OF THESE TERMS, PLEASE DISCONTINUE YOUR ACCESS TO AND/OR USE OF SERAYA ENERGY’S WEBSITE AND ONLINE SERVICES. SERAYA ENERGY MAY AT ANY TIME REVISE THESE TERMS BY UPDATING THIS VERSION OF THE PRIVACY POLICY. BY USING OUR WEBSITE OR ONLINE SERVICES, YOU AGREE TO BE BOUND BY ANY SUCH REVISIONS. PLEASE THEREFORE VISIT THIS WEB PAGE PERDIODICALLY TO REVIEW ANY CHANGES TO THESE TERMS.

SERAYA ENERGY RESPECTS THE PRIVACY OF THE USERS OF OUR WEBSITE AND ONLINE SERVICES AND WE DO NOT COLLECT, USE OR DISCLOSE INFORMATION ABOUT THE USERS OF OUR WEBSITE AND ONLINE SERVICES OTHER THAN AS DESCRIBED IN THIS PRIVACY POLICY.

Purpose of collection of your personal information

We collect and use personal information (including name, address, telephone number and email) to better provide you with the required services, or information. We would therefore use your personal information in order to:

  • respond to queries or requests submitted by you
  • process orders or applications submitted by you
  • administer or otherwise carry out our obligations in relation to any agreement you have with us
  • anticipate and resolve problems with any products or services supplied to you
  • create products or services that may meet your needs

To optimise our services we may wish to use your personal data for direct marketing. As we respect your privacy we will only use your personal data for this purpose when you are aware thereof and if required we will request your consent prior to using your personal data for direct marketing.

In addition, the collected personal data will (occasionally) be transferred to selected third parties, as part of the services offered to you through our site. These third parties will not use your personal information for any other purposes than what we have agreed with them. Seraya Energy requests those third parties to implement adequate levels of protection in order to safeguard your personal information.

Such personal information will also be used by Seraya Energy to improve the services of Seraya Energy and our business partners, for tracking and verifying compliance with any applicable laws, regulations and Seraya Energy’s policies. Seraya Energy may also share aggregate information about our users with advertisers, business partners, sponsors and other third parties for the purpose of customizing Seraya Energy’s content and advertising to deliver a better experience to users. The use of your personal information for these purposes will be kept to the minimum required. Where necessary, Seraya Energy may also use the information to resolve any disputes that may arise.

Except as set out in this Privacy Policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals. The information provided by you may be disclosed by Seraya Energy to:

  • regulators
  • lawyers/accountants/auditors/consultants
  • third party service providers
  • any agents acting on our behalf

User ID and Password

If you use a login user ID or password obtained through the website, you shall be responsible for maintaining the confidentiality of the user ID and password and not share or authorise the use of the user ID and password by third parties. You shall be responsible for all activities undertaken using your user ID and password whether authorised or otherwise. You shall immediately notify us if it comes to your knowledge that your user ID and/or password has been compromised or there has been unauthorised use.

Cookies

We may use “cookies” to retrieve and store information specific to your computer and on use of the website and the online services via your computer. You may disable the cookies by changing the setting on your browser. If you do erase or block this information, you may not be able to access or use some features on the website.

Other Privacy Statements

We are not responsible for any privacy statements and practices of other third party websites even if:‐ 

  1. you accessed the third party website through links from our website; or
  2. you linked to our website from a third party website.

Opting Out

To keep you in control of your personal information and the communications sent to you, you may opt out of the following services: (a) receiving communications from Seraya Energy and our business partners about new features, products or services; and (b) receiving communications about offers from third‐party companies that offer a product or a service that we think would be of value to you. If you object to any of the above services for any reason, you may stop that service by e‐mail request. Information provided when purchasing products from any of our websites may be used for marketing and promotional purposes.

Record Retention

Your personal information will not be kept longer than necessary. In addition, your personal information in the website will be destroyed if you apply to deregister your records. However, this may result in the termination of your access to the secured portions in the website.

Personal Data Protection

Your consent given here will override any registration on the Do Not Call Registry and shall apply to Singapore telephone numbers under your name (including your employee, representative or authorised person), including new telephone numbers which you may provide Seraya Energy from time to time.

For information on Seraya Energy’s personal data protection policy, please contact:
Elaine Syn, Senior Manager (Digital Business)
Seraya Energy Pte Ltd
1 HarbourFront Place
#16‐06 HarbourFront Tower One
Singapore 098633
(Tel: 6363 6688)

Limitation of Liability

Seraya Energy uses industry standard practices to safeguard your personal information. Nonetheless, there are inherent security, confidentiality and other risks associated with access to and use of your personal information and Seraya Energy cannot guarantee or make any representation or warranty as to the security or integrity of your personal information and shall not be liable for any unauthorised use, access or disclosure of your personal information.

Seraya Energy shall not be liable for any direct, indirect, special or consequential damages or loss of any kind as a result of:‐ (a) any unauthorised use of your user ID, password and/or personal information; and/or (b) your access to and/or use of the website and/or any online services; and/or (c) your non‐ compliance of this Privacy Policy.